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UCLA Extension
Patient Advocacy Certificate Program
plus student reviews found below.

Student Reviews of this Program  |  Return to Master List of Programs   |  Home
The Alliance of Professional Health Advocates
Updated:  June 2014
This information has been provided by the program itself and details may change without
being reflected on this website. Please confirm details before registering for any program.
Sponsored or provided by: UCLA Extensions
For students interested in:
Private Practice Advocacy or Navigation
Specialized Focus
Other Advocacy Employment
Cancer Navigation

Mediation / Family Counseling
Ethics / Best Practices
Business of Advocacy
Crisis Management, Bioethics, Fundamentals of U.S. Health Care System
Description: Students who earn a Certificate in Patient Advocacy from UCLA Extension acquire the necessary knowledge, skills, and competencies needed to successfully prepare for their career.

Graduates of this program will be prepared to:

•  Advocate for patients and families to ensure quality care

•  Address, prioritize, and resolve complaints from patients, families, medical professionals, and insurance representatives

•  Convey compassion and concern for individuals and families on a consistent basis

•  Differentiate between routine issues and those requiring escalation to a higher level

•  Discuss medical care with physicians, nurses, and other care team professionals

•  Outline and evaluate patient care services and options

•  Summarize findings of medical team reviewers
Time to complete: 1 year
Location or Attendance: Online Only
Tuition/ Fees/ Other Costs: $8,400 (see website for discounts through July 10)
Financial Assistance or other discounts: YES (see below)
Admission Pre-requisites: People entering this program must already possess a bachelor's degree.
Post Program Support: YES
Website and/or brochure: Empowered UCLA Ext. Patient Advocacy Certificate Program
From the program's director: There are scholarship opportunities that are available for a good number of students should they meet the qualification requirements. You can call a program counselor or visit our website for more into. 888-777-5054.
(Updates or Corrections)
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Student Reviews* of
UCLA's Patient Advocacy Certificate Program
Are you a current or former student of this program?
Please link here to submit a review.

*Reviews are submitted by individual students who must identify themselves and agree to verification of their attendance

Each opinion belongs to that student and that student alone.
+ On the Plus Side +
Certificate program consists of eight courses over one year. The format is that lectures and materials are put together by one person, usually with a Phd or Masters and an instructor interacts with the students and grades discussion posts and essays. The lectures and materials are generally of high quality but there are inexcusable typos in assignments. Focus of courses tends to be on hospital settings but information can be generalized to private practice. Quality of instructors has been mixed. One in particular was AWOL.
3 stars
April 2014
Currently enrolled and one-third through, so far very satisfied with content and diversity of topics. Instructor quality is mixed - one instructor has been excellent, offering fresh information and facilitating creative dialogue among students. Another was mediocre, relying on old sources, prone to typos and errors. For those planning to do independent advocacy consulting, the program isn't geared that way; however the learnings can be transitioned into a variety of career paths.
3 stars
June 2014
- Cautionary Comments -
* I made lasting contacts with other advocates.
* I worked hard for a year and will have a patient advocacy certificate from UCLA to show for it.

* Go somewhere else if you plan to set up an independent advocacy practice: there's very little "independent" content here.
* Some courses have too much overlapped content.
* The "revolutionary iPad platform" has too many continuing support issues to be useful.
* There's an unprofessional amount of typos/errors in presentation PDFs for all courses (e.g., "Segway" instead of "segue"? "Breath" instead of "Breadth"?)

I hope this program improves and adds some courses for independent advocates in the future.
2 stars
Not Sure
April 2014
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